Frequently Asked Questions

Browse our collections, select your size and finish, then add items to your cart. Proceed to checkout and follow the steps to complete your purchase securely. You will receive an email confirmation once your order is placed.

We begin processing orders quickly. If you need to modify or cancel, contact us at info@gerbero.com within 24 hours of placing your order. We cannot guarantee changes after production has started.

Yes. Some pieces can be personalised with engravings. Custom and made-to-order items require additional production time and are non-returnable unless defective. Contact us before ordering to discuss your requirements.

We ship worldwide. Shipping options and estimated delivery times are shown at checkout based on your location.

Standard delivery typically takes 5–10 business days for Europe and 10–20 business days internationally. Express options may be available at checkout. Handcrafted or made-to-order pieces require additional production time (usually 5–10 business days) before shipping.

International orders may be subject to customs duties and import taxes imposed by your country. These charges are the customer's responsibility and are not included in our prices or shipping fees.

Once your order is dispatched you will receive a shipping confirmation email with a tracking number. Use the link in the email or visit the carrier's website to track your parcel.

You may return unworn, undamaged items in their original packaging within 7 days of delivery. To start a return, email info@gerbero.com with your order number. Custom and engraved pieces are non-returnable unless defective.

Once we receive and inspect the returned item, refunds are processed within 10 business days to your original payment method.

Contact us within 7 days of delivery at info@gerbero.com with photos of the issue. We will arrange a free replacement or full refund, including return shipping at no cost to you.

Yes. Every Gerbero piece is made by hand. Minor variations in finish, texture, patina, and stone placement are a natural result of the handcrafting process and make each piece unique — they are not defects.

We work with sterling silver, gold-plated brass, and semi-precious stones, among other materials. The specific material for each piece is listed on the product page. If you need more detail, contact us before purchasing.

• Store pieces individually in a soft pouch or box to avoid scratches.
• Remove jewellery before swimming, showering, or exercising.
• Avoid contact with perfumes, lotions, and cleaning products.
• Clean gently with a soft, dry cloth after wear.
• Gold-plated items may require re-plating over time with regular wear.

Yes, we offer repair services for Gerbero pieces. Contact us at info@gerbero.com with a description and photos of the damage for a quote.

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and other methods available at checkout depending on your region.

Yes. All transactions are processed through Shopify's encrypted, PCI-compliant payment gateway. We do not store your card details.